Terms of service

1. Introduction

Welcome to forever22.shop.

These Terms of Service (“Terms”) govern your access to and use of the forever22.shop website, including any information, features, products and services made available through the website.

Throughout these Terms, “forever22.shop”, “we”, “us” and “our” refer to the operator of forever22.shop. “You” and “your” refer to the person accessing our website or purchasing products from us.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services. However, unless clearly stated otherwise, your contract for the purchase of products is with forever22.shop and not with Shopify.

Please read these Terms carefully before using our website or placing an order.

By placing an order, you confirm that you have read and accepted:

• These Terms of Service;

• Our Privacy Policy;

• Our Return and Refund Policy;

• Any Shipping Policy published on our website;

• Any additional terms clearly presented before checkout.

The version of these Terms available at the time you place an order will apply to that order.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

2. Our Information

The website is operated under the following name:

Company/Brand Name: forever22.shop
Email: info@forever22.shop
Telephone: +44 7755410909
Address: FLAT 5, MERLIN COURT, 66A GURNELL GROVE, LONDON, United Kingdom

You may contact us using the details above if you have questions about these Terms, an order or our products.

3. Eligibility to Use Our Store

To place an order, you must:

• Have the legal capacity to enter into a binding contract;

• Be at least 18 years old, or place the order with the involvement and permission of a parent or legal guardian;

• Provide accurate and complete information;

• Use a valid payment method that you are authorised to use.

If you are purchasing on behalf of another person or organisation, you confirm that you have authority to act for them.

Our products are primarily offered to consumers purchasing for personal and domestic use. If you wish to make a wholesale, resale or business purchase, please contact us before ordering.

4. Customer Accounts

You may be able to browse or purchase products without creating an account. Certain features may require a customer account.

When creating or using an account, you agree to:

• Provide accurate and current information;

• Keep your account information updated;

• Keep your password and login credentials confidential;

• Not allow unauthorised persons to use your account;

• Notify us promptly if you suspect unauthorised access.

You are responsible for activity carried out through your account where that activity results from your failure to take reasonable care of your login credentials.

We may temporarily restrict an account where reasonably necessary to investigate suspected fraud, unauthorised access, security risks or a material breach of these Terms.

Please contact info@forever22.shop if you need assistance with your account.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, availability and other information are accurate.

However:

• Colours may appear differently depending on the device, screen and display settings;

• Clothing measurements may vary slightly due to the method of measurement;

• Fit may vary between styles, designs and manufacturers;

• Minor differences may occur between product photographs and the delivered product;

• Packaging may change without affecting the product itself.

Please review the product description, material information, care instructions and size guide before ordering.

If you have questions about sizing or product details, contact us before placing your order.

Nothing in this section reduces your right to receive goods that are of satisfactory quality, fit for their intended purpose and as described.

6. Product Availability

All products are subject to availability.

Placing an item in your basket does not reserve it. An item may become unavailable before checkout or before we accept the order.

If we cannot supply a product after you place an order, we will notify you and refund any amount paid for the unavailable product.

We may set reasonable limits on the quantity of products that can be purchased in one order or by one customer, particularly for limited-stock or promotional products. Any relevant restriction will be communicated before or during the ordering process.

7. How to Place an Order

To place an order, you will generally need to:

1. Select a product and any available size, colour or quantity;

2. Add the product to your basket;

3. Review and correct the contents of your basket;

4. Provide contact, billing and delivery information;

5. Select an available delivery method;

6. Review the total price and applicable delivery charges;

7. Select a payment method;

8. Confirm that you agree to the applicable terms;

9. Select the final checkout button indicating an obligation to pay.

You are responsible for reviewing your order before submitting it.

Please contact us as soon as possible if you notice an error after placing an order. We will try to assist, but changes cannot be guaranteed once processing or dispatch has begun.

8. Order Acknowledgement and Contract Formation

After you submit an order, we may send an order acknowledgement or confirmation email.

Unless the message expressly states otherwise, an acknowledgement confirms that we received your order but does not necessarily mean that we have accepted it.

A binding sales contract is formed when we send you confirmation that the order has been accepted or dispatched, whichever occurs first.

We may decline or cancel an order before acceptance for reasonable reasons, including:

• The product is unavailable;

• Payment cannot be authorised;

• The billing or delivery information cannot be verified;

• We identify an obvious pricing or product-information error;

• We reasonably suspect fraud or unauthorised activity;

• Delivery is unavailable to the requested location;

• The order would breach a legal or regulatory requirement;

• A purchase limit has been exceeded.

If we decline or cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.

We will not cancel an accepted order without a lawful or reasonable basis. Any cancellation will not affect rights that have already arisen.

9. Prices

Product prices are shown on the relevant product pages and at checkout.

The final amount payable will be displayed before you submit the order and may include:

• Product price;

• Applicable taxes;

• Delivery charges;

• Discounts;

• Other charges clearly disclosed before checkout.

Prices may change from time to time. A price change will not normally affect an order that we have already accepted.

The currency used for your order will be shown at checkout. Currency conversions offered by payment providers may be subject to their own exchange rates and fees.

If we discover a pricing error before accepting an order, we may contact you to ask whether you wish to proceed at the correct price or cancel the order.

If an error is obvious and could reasonably have been recognised as a mistake, we may cancel the affected order and issue a full refund, subject to applicable law.

10. Taxes and Import Charges

Prices will include applicable taxes where required and where indicated at checkout.

For international deliveries, import duties, customs charges, local taxes or handling fees may apply depending on the destination and the delivery arrangement.

Where these amounts are not collected at checkout and this is clearly disclosed before you order, you may be responsible for paying them directly to the relevant authority or delivery provider.

Customs procedures may cause delays outside our reasonable control.

You are responsible for ensuring that products ordered from our website may be lawfully imported into the destination country.

11. Payment

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

• The information is accurate;

• You are authorised to use the selected payment method;

• Sufficient funds or credit are available;

• You authorise the relevant amount to be charged.

Payments may be processed by Shopify or independent payment providers. Their own terms and privacy policies may also apply.

We may use reasonable fraud-prevention and payment-verification measures. An order may be delayed or declined if payment cannot be verified.

We will not add optional charges without your express agreement.

12. Promotional Codes and Discounts

Promotional codes, discounts and special offers may be subject to additional conditions communicated with the promotion.

Unless otherwise stated:

• A promotional code may be used only once per customer or order;

• Codes cannot be exchanged for cash;

• Codes cannot be applied after an order has been placed;

• Multiple codes cannot be combined;

• Codes may have an expiry date;

• Certain products may be excluded;

• A discount applies only to eligible products;

• Delivery charges may be excluded from the discount.

We may refuse or cancel the use of a promotion where there is fraud, misuse, a technical error or a breach of the clearly disclosed promotional conditions.

We will not withdraw a promotion from an order that has already been accepted unless there is a lawful reason to do so.

13. Delivery

Available delivery methods, charges and estimated delivery times will be displayed on our website or during checkout.

Delivery estimates are not guaranteed unless we expressly agree to a specific delivery date.

Unless another delivery period has been agreed, we will deliver goods within the period required by applicable law, which for UK consumer orders is generally no later than 30 days after the contract is formed.

We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect of any delay.

If delivery is significantly delayed, you may have the right to cancel the order and receive a refund. Nothing in these Terms limits those rights.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if you discover an error. We cannot guarantee that an address can be changed after dispatch.

If delivery fails because the address provided was incorrect, incomplete or inaccessible, reasonable redelivery charges may apply where permitted by law.

14. Risk and Ownership

Responsibility for the goods passes to you when the goods are physically delivered to:

• You;

• A person identified by you to receive them; or

• A safe place or collection point specifically authorised by you.

Ownership of the goods passes to you when we have received full payment for them and they have been delivered.

Nothing in this section affects your rights if goods are lost, damaged or incorrectly delivered before responsibility passes to you.

15. Cancellation, Returns and Refunds

Your cancellation, return and refund rights are explained in our Return and Refund Policy.

UK consumers purchasing online generally have the right to notify us of cancellation within 14 days after receiving eligible goods and then return those goods within a further 14 days.

Certain exceptions may apply, including clearly personalised products and sealed hygiene-sensitive goods once unsealed, where permitted by law.

To request a cancellation or return, contact:

Email: info@forever22.shop

Please include your name, order number and details of the item concerned.

Our Return and Refund Policy forms part of these Terms. If these Terms conflict with a mandatory legal right, the mandatory legal right will take priority.

16. Faulty, Damaged or Incorrect Products

Goods supplied to UK consumers must be:

• Of satisfactory quality;

• Fit for their intended purpose;

• As described;

• Consistent with other applicable legal requirements.

Contact us promptly if an item is faulty, damaged, incorrect or materially different from its description.

Please provide:

• Your name;

• Order number;

• A description of the issue;

• Photographs, where reasonably available.

Photographs may help us investigate, but providing photographs does not replace or restrict your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to:

• Reject the goods and receive a refund;

• Have the goods repaired;

• Receive a replacement;

• Receive a price reduction;

• Receive another appropriate legal remedy.

UK consumers generally have a short-term right to reject faulty goods within 30 days. Additional rights may continue after that period.

Nothing in these Terms excludes or limits your statutory rights.

17. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee uninterrupted access.

We may temporarily suspend or restrict access for:

• Maintenance;

• Security updates;

• Technical problems;

• Platform changes;

• Events outside our reasonable control.

We will take reasonable care in operating the website. Temporary interruption does not affect contracts already formed or rights relating to existing orders.

18. Acceptable Use

You must not use our website:

• For unlawful, fraudulent or abusive purposes;

• To violate another person’s rights;

• To submit false or misleading information;

• To impersonate another person;

• To transmit malware, malicious code or harmful material;

• To interfere with website security or operation;

• To gain unauthorised access to systems, accounts or data;

• To collect personal information unlawfully;

• To send spam or unsolicited communications;

• To copy or scrape substantial website content without permission;

• To manipulate reviews, promotions, payments or purchasing limits;

• To make fraudulent payment disputes or return claims.

We may take reasonable and proportionate action in response to a material breach, including restricting access, cancelling an unaccepted order or reporting suspected unlawful conduct.

Actions relating to an accepted order will remain subject to your contractual and statutory rights.

19. Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, logos, photographs, product descriptions, layout and design—are owned by or licensed to forever22.shop and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not, without prior written permission:

• Reproduce substantial parts of the website;

• Republish or commercially exploit website content;

• Modify or create derivative works from protected content;

• Use our branding in a misleading manner;

• Remove copyright, trademark or ownership notices.

Third-party names, logos and trademarks remain the property of their respective owners.

20. Reviews and Customer Content

If you submit a product review, image, comment or other content, you retain ownership of your content.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating, promoting and improving our store, subject to applicable law and our Privacy Policy.

You confirm that:

• You created the content or have permission to submit it;

• The content is honest and based on your genuine experience;

• The content does not infringe intellectual property or privacy rights;

• The content is not unlawful, threatening, defamatory, discriminatory, obscene or misleading;

• The content does not contain malware, spam or unauthorised advertising.

We may moderate or remove content where reasonably necessary for legal, security or policy reasons. We will not knowingly alter a genuine review in a way that misrepresents the customer’s opinion.

Do not include sensitive or unnecessary personal information in public reviews.

21. Third-Party Services and Links

Our website may include links to or integrations with third-party services, including:

• Payment providers;

• Delivery tracking services;

• Social media services;

• Review platforms;

• Marketing or analytics providers;

• Shopify consumer services.

Independent third parties may apply their own terms and privacy policies.

We are not responsible for the independent content or conduct of third-party websites that we do not control, except where applicable law makes us responsible.

You should review the terms and privacy information of a third-party service before using it.

22. Shopify

Our store is hosted by Shopify.

Shopify provides the technical ecommerce infrastructure used to operate our website and checkout. Your use of Shopify-operated consumer features, including Shop or Shop Pay, may also be subject to Shopify’s own terms.

Shopify is not the seller of the clothing products offered by forever22.shop. Questions about products, orders, delivery, returns or refunds should be directed to us.

Information about how personal data is handled is available in our Privacy Policy.

23. Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains:

• What information we collect;

• How and why we use it;

• Who we share it with;

• How long we retain it;

• Your privacy rights;

• How to contact us or make a complaint.

Where required, we use a cookie banner or privacy settings to obtain and manage choices concerning cookies and similar technologies.

24. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

Loss or damage is foreseeable if:

• It was an obvious consequence of our breach; or

• Both you and we knew it might occur when the contract was formed.

We are not responsible for losses that were not reasonably foreseeable, except where applicable law provides otherwise.

Our products are supplied for personal and domestic use. We are not normally responsible for business losses, including loss of profit, revenue, contracts or business opportunity, where you use a product for commercial purposes without our written agreement.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of your statutory consumer rights;

• Defective products where liability cannot legally be excluded;

• Any matter for which liability cannot lawfully be excluded or limited.

25. Events Outside Our Reasonable Control

We are not responsible for a failure or delay caused by an event outside our reasonable control, such as:

• Severe weather or natural disasters;

• Transport or postal disruption;

• Widespread telecommunications failure;

• Cyberattacks despite reasonable security measures;

• Government restrictions;

• Civil emergencies;

• Industrial action not involving our own workforce;

• Disruption affecting suppliers or delivery providers that could not reasonably be avoided.

We will take reasonable steps to reduce the effect of the event and keep affected customers informed.

If the delay becomes substantial, you may contact us to cancel the affected order and receive a refund for products not supplied, subject to applicable law.

26. Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary because of:

• A serious or repeated breach of these Terms;

• Fraudulent or unlawful activity;

• A security threat;

• Abuse of our website, staff or customers.

Termination of website access does not remove rights or obligations that arose before termination and does not automatically cancel an accepted order.

27. Changes to These Terms

We may update these Terms to reflect changes in:

• Our services or operations;

• Website functionality;

• Applicable law;

• Security requirements;

• Payment, delivery or technology providers.

Updated Terms will be posted with a revised “Last updated” date.

Changes will apply to future website use and future orders. They will not normally change the terms governing an order already accepted unless:

• The change is required by law;

• The change benefits you; or

• You expressly agree to it.

28. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will apply only to the extent that it is lawful and enforceable.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver relating to one event will not automatically apply to another event.

30. Transfer of Rights

We may transfer our rights and obligations under these Terms as part of a genuine sale, transfer or reorganisation of our business.

Any transfer will not reduce your statutory or contractual rights.

You may transfer your rights under an order where the law allows or where we reasonably agree.

31. Third-Party Rights

These Terms are between you and forever22.shop.

Unless expressly stated otherwise, no other person has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any independent rights that Shopify, payment providers or other parties may have under their own agreements with you.

32. Governing Law and Courts

These Terms and contracts formed through our website are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you will continue to benefit from any mandatory protections provided by the law of the part of the United Kingdom in which you live.

You may bring legal proceedings in the courts of:

• England and Wales;

• Scotland, if you live in Scotland;

• Northern Ireland, if you live in Northern Ireland.

If you live outside the United Kingdom, you may also benefit from mandatory consumer rights and access to courts provided by the law of your country. Nothing in these Terms removes those mandatory rights.

33. Complaints and Dispute Resolution

If you have a complaint, please contact us first so that we can try to resolve it:

Email: info@forever22.shop
Telephone: +44 7755410909

Please provide your name, order number and a clear description of the issue.

We will review complaints fairly and aim to respond within a reasonable period.

You and we may agree to use an appropriate alternative dispute resolution service, but these Terms do not require you to give up your right to bring legal proceedings.

34. Contact Us

For questions about these Terms, products or orders, contact:

forever22.shop
Email: info@forever22.shop
Telephone: +44 7755410909
Address: FLAT 5, MERLIN COURT, 66A GURNELL GROVE, LONDON, United Kingdom