Shipping policy

Thank you for shopping at forever22.shop.

This Shipping Policy explains our shipping charges, estimated delivery times, order tracking and how we handle delayed, missing or damaged deliveries.

This policy applies to orders placed directly through forever22.shop and should be read together with our Terms of Service and Return and Refund Policy.

1. Free Standard Shipping

We provide free standard shipping on all orders placed through forever22.shop.

There is:

• No minimum order value;

• No standard delivery charge;

• No promotional code required;

• No additional charge based on the number of eligible items ordered.

Free standard shipping is available for all delivery destinations that we currently support and that are available for selection at checkout.

If a destination is not available at checkout, we are currently unable to accept an order for delivery to that location.

2. Estimated Delivery Time

Our estimated total delivery time is:

15–20 business days from the date your order is confirmed.

The 15–20-business-day period includes normal order processing and standard transit time.

Business days are Monday to Friday, excluding public and bank holidays. Saturdays, Sundays and public holidays are not counted as business days.

For example, if an order is confirmed on a weekend or public holiday, the delivery calculation will begin on the next business day.

The delivery period is an estimate rather than a guarantee of delivery on a particular day unless we expressly agree to a specific delivery date in writing.

3. Order Processing

After you place an order, we will normally:

1. Verify the order and payment;

2. Prepare the product for dispatch;

3. Arrange shipment through an available delivery provider;

4. Send a dispatch or tracking notification where tracking is available.

Orders may require additional review if:

• Payment information cannot be verified;

• The delivery address appears incomplete;

• We reasonably suspect unauthorised or fraudulent activity;

• An ordered product has become unavailable;

• Additional information is required to process the order.

If we need further information, we will contact you using the email address or telephone number provided at checkout.

The estimated 15–20-business-day delivery period begins when the order is confirmed, including normal processing time.

4. Order Confirmation

After an order is placed, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if any information is incorrect.

If you do not receive an order confirmation:

• Check your spam or junk folder;

• Confirm that the payment was completed;

• Check that you used the correct email address;

• Contact us at info@forever22.shop.

An order may be subject to verification and product availability as described in our Terms of Service.

5. Delivery Destinations

We deliver only to countries and regions currently available at checkout.

Available destinations may change because of:

• Carrier availability;

• Customs restrictions;

• Legal or regulatory requirements;

• Security concerns;

• Delivery service limitations;

• Events outside our reasonable control.

We will not accept an order if our checkout does not support the requested delivery destination.

Please provide a residential or business address where the parcel can be safely delivered. Some carriers may be unable to deliver to PO boxes, military addresses, remote areas or certain restricted locations.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Before submitting your order, please check:

• Recipient’s full name;

• Building or house number;

• Flat or apartment number;

• Street name;

• City;

• County, state or region;

• Postcode or ZIP code;

• Country;

• Telephone number.

Contact us immediately if you discover an error.

We will try to update the address if the order has not entered processing or been dispatched, but we cannot guarantee that an address can be changed after an order has been placed.

Once a parcel has been dispatched, the delivery address normally cannot be changed.

We are not responsible for delays caused by inaccurate or incomplete information supplied by the customer. This does not affect our responsibilities where the delivery problem was caused by us or our delivery provider.

7. Tracking Your Order

Where tracking is available, we will send the tracking number by email after the order has been dispatched.

Tracking information may take several business days to become active after the shipping label is created. This does not necessarily mean that the parcel has stopped moving.

You can use the tracking number on the relevant carrier’s website or tracking page.

If your tracking information has not updated for an extended period, contact us at info@forever22.shop and include your order number.

Tracking availability may vary depending on the destination and delivery provider.

8. Split Shipments

An order containing multiple products may be sent in more than one parcel.

This may happen because:

• Products are prepared at different locations;

• Items become ready for dispatch at different times;

• Different carriers are used;

• Parcel size or weight limits apply.

You will not be charged additional standard shipping fees for a split shipment.

If an order is split, the parcels may arrive on different days. Where available, separate tracking information will be provided for each parcel.

9. Delivery Delays

Although our normal estimated delivery time is 15–20 business days, delays may occasionally occur because of circumstances such as:

• Severe weather;

• Public or bank holidays;

• Peak shopping periods;

• Customs inspections;

• Transport disruption;

• Incorrect or incomplete addresses;

• Carrier network delays;

• Local delivery restrictions;

• Natural disasters;

• Industrial action;

• Government action;

• Events outside our reasonable control.

We will take reasonable steps to minimise the effect of a delay and remain your point of contact concerning the order.

If your order has not arrived by the end of the 20th business day, please contact:

Email: info@forever22.shop

Include:

• Your full name;

• Order number;

• Delivery address;

• Tracking number, if available;

• A brief description of the issue.

We will review the order and contact the delivery provider where necessary.

Nothing in this policy limits your legal rights if an order is not delivered within an agreed or legally required period.

10. Late Delivery and Your Rights

If delivery is delayed beyond the stated timeframe, contact us so that we can investigate.

Where required by applicable consumer law, you may be entitled to:

• Ask us to complete delivery within an appropriate additional period;

• Cancel the affected order if delivery is not completed within that period;

• Cancel immediately where delivery by a specific agreed date was essential;

• Receive a refund for products that were not delivered.

Any rights available under applicable consumer law remain unaffected by this policy.

11. Parcels Marked as Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot find it:

1. Check the delivery address on your order confirmation;

2. Look around the property and any designated safe place;

3. Ask members of your household;

4. Check with neighbours, reception staff or building management;

5. Review any delivery photograph or carrier notice;

6. Contact us at info@forever22.shop.

Please contact us as soon as reasonably possible so that we can investigate with the delivery provider.

A carrier’s tracking status does not automatically remove our responsibilities as the seller. If the parcel was lost before responsibility passed to you, we will provide the remedy required by applicable law, which may include a replacement or refund.

12. Lost Parcels

A parcel may need to remain without movement for a specific period before the carrier officially classifies it as lost.

If we or the carrier confirm that a parcel was lost before delivery, we will offer an appropriate remedy, which may include:

• Sending a replacement, subject to product availability; or

• Issuing a refund to the original payment method.

We may ask you to confirm that the parcel was not received and to assist with reasonable information required for the carrier investigation.

We will not require you to resolve a confirmed loss directly with the carrier where we remain legally responsible for delivery.

13. Damaged Parcels or Products

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact us at info@forever22.shop and provide:

• Your full name;

• Order number;

• A description of the damage;

• Photographs of the product and packaging, where reasonably available;

• A photograph of the shipping label, where available.

Photographs may help us investigate and resolve the matter more quickly, but they do not replace or limit your statutory rights.

Please keep the damaged product and packaging until we confirm the next steps.

Depending on the circumstances, we may offer a replacement, refund or another remedy required by applicable law.

14. Incorrect or Missing Items

If you receive an incorrect item or part of your order is missing, contact us at info@forever22.shop.

Please include:

• Your order number;

• The item received;

• The item expected;

• Photographs, where reasonably available.

We will review the order and arrange an appropriate solution. You will not be required to pay additional standard shipping costs to correct an error caused by us.

15. Failed Delivery and Uncollected Parcels

If nobody is available to receive the parcel, the carrier may:

• Leave the parcel in an authorised safe place;

• Deliver it to a neighbour;

• Take it to a collection point;

• Attempt delivery again;

• Return it to the sender.

Please follow any instructions provided by the carrier.

If a parcel is returned because:

• The delivery address was incorrect or incomplete;

• The recipient refused delivery without exercising cancellation rights;

• The parcel was not collected within the carrier’s collection period;

• Repeated delivery attempts were unsuccessful for reasons attributable to the customer;

we will contact you after the parcel is returned.

Free standard shipping applies to the original shipment. Where permitted by law, a reasonable fee may apply to an additional delivery attempt caused by inaccurate information or failure to collect the parcel. We will inform you of any such charge before arranging redelivery.

This does not apply where the failed delivery was caused by us or the delivery provider.

16. Customs, Duties and Import Taxes

Free shipping means that forever22.shop does not charge you for the standard delivery service.

For international orders, the destination country may impose:

• Import duties;

• Customs charges;

• Local taxes;

• Customs handling or clearance fees.

Unless checkout states that these charges are included, they may be payable by the recipient and are not considered standard shipping fees charged by forever22.shop.

We do not control charges imposed by customs authorities. Customers are responsible for reviewing the import rules that apply in their destination country.

Where reasonably possible, applicable costs or the possibility of additional import charges will be disclosed before checkout.

Customs inspections may extend the estimated delivery time.

17. Order Cancellations

Contact us as soon as possible if you wish to cancel an order before dispatch:

Email: info@forever22.shop

We will try to stop the order, but cancellation before dispatch cannot be guaranteed once processing has begun.

If the order has already been dispatched, you may exercise your applicable cancellation and return rights after delivery in accordance with our Return and Refund Policy.

18. Returns

Free standard shipping for the original order does not automatically include free return shipping.

Return eligibility, return costs and refund procedures are explained in our Return and Refund Policy.

Where an item is faulty, damaged, incorrect or not as described, we will cover or reimburse reasonable return costs where required by law.

19. Policy Changes

We may update this Shipping Policy to reflect changes to:

• Delivery providers;

• Supported destinations;

• Delivery services;

• Our operations;

• Applicable legal requirements.

Changes will apply to future orders and will not normally change the delivery terms of an order already accepted.

The latest version will be posted on this page with a revised “Last updated” date.

20. Contact Us

If you have questions about shipping, tracking or delivery, contact:

Company/Brand Name: forever22.shop
Email: info@forever22.shop
Telephone: +44 7755410909
Address: FLAT 5, MERLIN COURT, 66A GURNELL GROVE, LONDON, United Kingdom